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Frequently asked questions about our Vintage Sunglasses (FAQ)

1.
Are the sunglasses offered by Vintage-Sunglasses always originals from the 70’s through the 90’s in an unworn condition?
Yes. We sell original glasses and sunglasses exclusively from the 70’s, 80’s and 90’s. All of our models are unworn and in mint condition. We DON’T sell new replicas - strictly according to our motto: NO Retro – 100% Vintage!
2.
How is it possible for Vintage-Sunglasses.de to offer such an extensive range of old and unworn original sunglasses, since the models are at least 15 years old and are no longer manufactured?
A huge network of suppliers from all over the world is available to us. These contacts enable us to continue discovering new treasures.
3.
What is Vintage-Sunglasses.de and who are the people running the company?
Vintage-Sunglasses.de is a product of the Germany-based company VSA Fashion GmbH, located in Berlin and was founded in January 2006. The firm is registered in Germany and possesses a valid European VAT-Registration (VAT code DE 264 910 436).
Up to date, Vintage-Sunglasses.de has the largest assortment of vintage sunglasses on the internet and cooperates with numerous dealers & boutiques from around the world.
The firm consists of a young team of 10 employees, who are bound not exclusively but also by the passion for vintage objects.
4.
How do I contact Vintage-Sunglasses.de?
Just write an email to: info@vintage-sunglasses.de. Our complete contact information is: VSA Fashion GmbH, Rungestr. 18, 10179 Berlin, Telephone: +49 (0) 30 91441366, Fax: +49 (0) 30 91547316.
5.
Why doesn’t Vintage Sunglasses.de accept credit cards anymore?
For safety reasons we don’t accept credit cards anymore, at an indefinite time. We’re working hard to find an exception for our loyal returning customers.
6.
How can I know if a model fits? How are the size measurements to be interpreted?

With our glasses, height, width and bow length are measured. The width is measured from the inside of the left bow to the inside of the right bow, which approximately equals the face width. The height of the glasses is measured by the height of the entire frame.

size of the vintage eyewear measurement

Here a small orientation assistance:

horizontal width temple length
small 100 - 130 mm 100 - 130 mm
medium 130 - 140 mm 130 - 140 mm
large 140 - 150 mm 140 - 150 mm

(The height of the glasses is a style attribute and has no influence on the fit.)

Please consider, that all models can be individually fitted to your face by a professional. The bow width and length have a certain latitude. This service is often rendered by opticians without any cost. So if you like the glasses, but they don’t fit 100%, we recommend you to contact an optician first.

7.
Do I have a right of return in case the sunglasses do not fit, or I’m not satisfied for other reasons?
Yes, there is a money-back-guarantee, if the merchandise is returned (in flawless condition) within a month after reception. (See point 5 of our terms and conditions and also see our return policy)
8.
Why does the reshipment of my product take so long?

German customs control employs random sampling of packages which are not from the European Union. The processing time can amount to 6 weeks, since the packages must pass two customs offices (in Frankfurt/ Main and Berlin).

Unfortunately, German customs control is unable to align their procedures with the online-tracking system of the German post. This is the reason for untrue information being forwarded. We remain in close contact to the German post and therefore would encourage our customers to initially contact our customer´s service to acquire information with regard to the processing status of their product.

We will reimburse the original cost as soon as the returned product arrives at our office.

Still, we need to point out that every reshipment is associated with high costs and a considerable amount of time spent. Because of the expected inconvenience we encourage our customers to check size and model thoroughly before purchase.

9.
What are the shipping and handling costs?

Here you will find shipping costs sorted by country/continent. Within Europe the shipping cost is 9,90 EUR (incl. VAT). For worldwide shipping outside Europe it's 11,90 EUR (incl. VAT).

If requested, your order can also be sent via express delivery. Our partner in this case is UPS Express. The cost for this service to you will equal the billed amount presented to us by UPS Express. Please contact us, if you prefer to receive your order via express delivery and to get informed about the specific costs.

10.
Is the merchandise insured when ordering from Vintage-Sunglasses.de?

All shipments are fully insured.

11.
Why is the original packaging missing with some of the models?

Since we offer exclusively older originals (which are manufactured no longer), it is not possible to order further accessories. Our sunglasses are at least 15 years old and over time have been stored in several different locations.
So it is not unusual, that accessories (as cases, cleaning cloths, changeable lenses, certificates etc.) have been lost over time.

12.
Will my sunglasses (or glasses) be delivered in the original case and are further accessories included?

The scope of delivery contains exactly the accessories which are displayed on the advertising photos and item descriptions, respectively. If there is no indication of a case in the item description, the glasses will come in a case from Vintage-Sunglasses.

13.
Does Vintage-Sunglasses.de deliver world-wide?

Yes, we deliver world-wide. Our partners are the German Post and in some special cases UPS Express. Every shipment is registered and it’s course can be followed online, anytime.

14.
Is overnight delivery possible?

Yes, within Europe with UPS Express but please consider, that this service costs an additional 50 Euros. Global shipment within 48 hours is possible with UPS Express. This service costs between 70 and 110 Euros extra, depending on where the merchandise is to be sent.

We cannot guarantee the 48 hour delivery period indicated by UPS Express, if UPS Express experiences difficulties when importing goods. This may result in the delay of delivery. In some cases these delays may occur because of random sampling by customs control or other import authorities without the presence of obvious deficiencies regarding the documents for importation or the goods themselves.

15.
Why do the absolute dollar prices fluctuate sometimes at Vintage-Sunglasses.de?

Vintage-Sunglasses.de is a European company and trades in the Euro currency. For our American customers, prices are also displayed in US-dollars. Since the US-dollar is linked to the Euro, our dollar prices vary, according to global currency fluctuations.

16.
Is there a place, where the eyewear may be tried on?

Yes, we offer visits at our office location at Rungestr. 18 in Berlin, Germany.

Please call +49 (0) 30 91441366 or write an e-mail to info@vintage-sunglasses.de in advance, in order to make an individual appointment.

17.
Is it possible for Vintage-Sunglasses.de to obtain certain vintage models for me?

Please send your inquiry to info@vintage-sunglasses.de and we will try to obtain the desired sunglasses model for you. Through our global network chances are good, that we will be successful in finding them for you. Still, we cannot make any promises, since we also rely on availability and a little luck in this matter - considering the fact that the production of our sunglasses has ceased a long time ago.

18.
What is the best method of payment for my sunglasses?

We offer several methods of payment: Credit Card, PayPal, bank transfer. Details and modus operandi may be found under Payment methods.

19.
I saw some cool sunglasses on the website the other day. Now they’re gone! Is the model still available?

Sorry, but no. Our sunglasses are mostly rare and unique items. The indicated amount listed at our website, equals the available stock. It is not unusual, that a sold item becomes no longer available. But please write to us anyway: There is always a chance to still get hold of a certain model.

20.
Why do the see-trough lenses (with the brand inscriptions) often have scratches or other kinds of “flaws”?

The unworn state of our eyeglass-frames doesn’t necessarily imply that the inserted dummy lenses are scratch-free or otherwise untarnished. As the word “dummy” or “demo” indicates, those see-through lenses are inserted by the producer exclusively for protection and display purposes and must be replaced with prescription lenses consequently. Nowadays latest craze of keeping them inserted while wearing was neither intended nor foreseen by any respective manufacturer. Those lenses, therefore, are not very scratch resistant and durable in any way. Besides, dummy lenses do not provide any UV protection or impact safety and thus are not recommended to being inserted permanently.

21.
Why is expedited shipping to the USA impossible?

As opposed to regular mail, express deliveries with FedEx, UPS etc. have been rejected by the US-American import authority "FDA" (Food and Drug Administration). They can't help but take our commodity for medical devices.

We tried our best to alter that lunacy, but didn't succeed.

22.
How can it be that international delivery takes longer than announced?

We send all of our international packages via registered airmail with the “Deutsche Post”. Then, in the target country national service providers take over and deliver the package to the addressee.

Now and then as well as at regular intervals (e.g. holidays) a delay might occur in mail delivery. These are circumstances that cannot be influenced by us. Furthermore, it may happen that customs control holds up a sending for several days.

Therefore we send all our packages fully insured and provided with a sending number. We also have the possibility to initiate an official inquiry after 10 days. Our experience shows that usually the packages are delivered reliably. Still we apologize for any prolonged waiting period.

23.
Do Vintage-Sunglasses.de offer wholesale conditions?

Yes. For over 10 years, we have been supplying boutiques, opticians and vintage shops around the world. Our wholesale prices start at 20 items from our range of models. Since our procurement options vary, the discounts available apply to particular brands and models. To find out more, select at least 20 items from our shop and send your list to info@vintage-sunglasses.de. We will then reply with a customised offer. Please note that there are exceptions to wholesale discount. Some of our vintage sunglasses are so valuable that we are unable to offer them under wholesale conditions. Furthermore, we don't accept credit cards or Paypal for the wholesale business. Bank transfer only!

24.
Can I get optical lenses (with diopter / prescription) into the vintage frames?

Of course. All our vintage frames are of excellent quality and are suitable for glazing. You can replace both the demo lenses of our eyewear and sun lenses with optical lenses. Each of our vintage glasses can thus be turned into sunglasses. Likewise, each of our vintage sunglasses can be used as regular prescription eyeglasses. Of course - as always in life - there are a few exceptions to the rule, feel free to contact us before buying, if you are in doubt.

25.
Can I also order glasses with my prescription values at Vintage-Sunglasses?

No. We sell our products as seen and described. We do not manufacture optical lenses.

26.
Do old sunglasses have UV-protection since some are more than 30 years old?

Yes. Back then as today CR39 UV400 glasses are employed as sun protection which equals premium optician`s quality. Some things are just not improved on. Furthermore, our product line encompasses only the most exquisite selection of quality designer models of these times. All of the manufacturers have built their reputation on quality and so have earned the rating “vintage”.

Beyond this, there are certain manufacturers of vintage sunglasses who have gained glory and fame especially because of their exceptionally high glasses quality from the 70`s through the 90`s. These are Ray-Ban, Persol Ratti and Zeiss, just to name a few. Their glasses quality remains unmatched.

27.
Why does the Vintage-Sunglasses.de team react with irony when I question the originality of the products?

For the past 10 years Vintage-Sunglasses.de has been the leading provider of old original designer-glasses in Germany. Probably even worldwide.

Chris Prokop (the founder) is an expert in this area. He`s been principally involved with vintage models from the 70s to the 90s for the past decade. He has visited the former production locations of Alpina, Dior, Carrera Boeing, Porsche Design, Dunhill, Persol Ratti, Playboy, etc., and has personally cooperated with vintage legend Cari Zalloni (Mr. Cazal). Consequently Vintage-Sunglasses.de disposes of a substantial collection of old original catalogs of various labels as well as many contacts to manufacturers, wholesale dealers, general agents and opticians, who were foremost operative during the 80s.

Daniel, the optician in the team of V-S.de, has been a passionate member of the business for the past 40 years and is an optician of the old school. His experience is invaluable.

Vintage-Sunglasses.de provides professional reports of expertise with regard to originality (for instance in court) and assesses the value of old models (insurances).

Accordingly, Vintage-Sunglasses.de can only smile benignly when questioned with regard to their competence.

So how would a fraudster react to the question: „are you a fraudster?" ;-)

30.
Why doesn’t Vintage-Sunglasses.de offer a discount?

Our vintage sunglasses are rare old originals from the 1970s to the 1990s – and all in an unworn condition. Tracking down these remarkable and highly sought-after designer items (usually just individual pieces) requires considerable time and dedication, as well as financial resources. Yet quite apart from that, it would be contradictory to offer something so uniquely valuable at a discount price.

31.
Why doesn’t Vintage Sunglasses.de accept reservations?

The vast majority of our extensive selection of vintage glasses comprises rare individual items, and as soon as they are bought, they are out of stock. Keeping our inventory updated is an ongoing and complex task. For this reason, we do not accept reservations – not even against part payment. This policy allows every glasses lover – whether regular or new customers – the chance to acquire their own favourite pair of vintage glasses. In principle, we do not accept payment by instalments.

32.
I paid by credit card – so why is there a delay in processing my order?

Unfortunately, our vintage glasses are also very popular in criminal circles, and we are regularly faced with cases of attempted fraud. Our bank sometimes needs a few days to establish whether a credit card is being used by the rightful holder making a proper payment or not. We thank all our genuine customers for their understanding and cooperation.

33.
I have further questions!

Further questions will be answered under info@vintage-sunglasses.de or by phone 0049 (0)30/91441366.

34.
Why does Vintage-Sunglasses.de not respond to my request in terms of estimating the value or originality of my glasses?
After sharing our knowledge and experience for many years, we have recently noticed again and again that our free information was used commercially. Therefore, we do not offer any free consultations any longer - neither by phone nor by email. Going forward, we continue to prepare official reports with detailed analyzes and corresponding certificates. We charge 120, - Euro / hour.
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