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Information and Service:Frequently asked questions about our Vintage Sunglasses (FAQ)
- Are the sunglasses offered by Vintage-Sunglasses always originals from the 70’s through the 90’s in an unworn condition?
- How is it possible for Vintage-Sunglasses.de to offer such an extensive range of old and unworn original sunglasses, since the models are at least 15 years old and are no longer manufactured?
- What is Vintage-Sunglasses.de and who are the people running the company?
- How do I contact Vintage-Sunglasses.de?
- How can I know if a model fits? How are the size measurements to be interpreted?
- Do I have a right of return in case the sunglasses don’t fit, or I’m not satisfied for other reasons?
- How much time will the shipment of my sunglasses require?
- What are the shipping and handling costs?
- Is the merchandise insured when ordering from Vintage-Sunglasses.de?
- Why is the original packaging missing with some of the models?
- Will my sunglasses (or glasses) be delivered in the original case and will further accessories be included
- Does Vintage-Sunglasses.de deliver world-wide?
- Is overnight delivery possible?
- Why do the absolute dollar prices fluctuate sometimes at Vintage-Sunglasses.de?
- Is there a store, where the eyewear may be tried on?
- Is it possible for Vintage-Sunglasses.de to obtain certain vintage models for me?
- What is the best method of payment for my sunglasses?
- I saw some cool sunglasses on the website the other day. Now they’re gone! Is the model still available?
- I have further questions!
1. Are the sunglasses offered by Vintage-Sunglasses always originals from the 70’s through the 90’s in an unworn condition?
Answer: Yes. We sell original glasses and sunglasses exclusively from the 70’s, 80’s and 90’s. All of our models are unworn and in mint condition. We DON’T sell new replicas - strictly according to our motto: NO Retro – 100% Vintage!
2. How is it possible for Vintage-Sunglasses.de to offer such an extensive range of old and unworn original sunglasses, since the models are at least 15 years old and are no longer manufactured?
Answer: A huge network of suppliers from all over the world is available to us. These contacts enable us to continue discovering new treasures.
3. What is Vintage-Sunglasses.de and who are the people running the company?
Answer: Vintage-Sunglasses,de is a Germany-based company, located in Berlin and was founded in January 2006. The firm is registered in Germany and possesses a valid European VAT-Registration (VAT code DE814644036).
Up to date, Vintage-Sunglasses.de has the largest assortment of vintage sunglasses on the internet and cooperates with numerous dealers & boutiques from around the world.
Beyond this, we have our own shop in the Berlin quarter “Prenzlauer Berg” since January 2008. The firm consists of a young team of 10 employees, who are bound not exclusively but also by the passion for vintage objects.
4. How do I contact Vintage-Sunglasses.de?
Just write an email to: info@vintage-sunglasses.de. Our complete contact information is: vintage-sunglasses.de, Knobelsdorffstr. 29-31, 14059 Berlin, Telephone: +49 (0) 30 89543747, Fax: +49 (0) 30 89543748
5. How can I know if a model fits? How are the size measurements to be interpreted?
Answer: With our glasses, height, width and bow length are measured. The width is measured from the inside of the left bow to the inside of the right bow, which approximately equals the face width. The height of the glasses is measured by the height of the entire frame.
Here a small orientation assistance:
| horizontal width | temple length | |
| small | < 130 mm | < 130 mm |
| medium | 130-140 mm | 130-140 mm |
| large | > 140 mm | > 140 mm |
(The height of the glasses is a style attribute and has no influence on the fit.)
Please consider, that all models can be individually fitted to your face by a professional. The bow width and length have a certain latitude. This service is often rendered by opticians without any cost. So if you like the glasses, but they don’t fit 100%, we recommend you to contact an optician first.
6. Do I have a right of return in case the sunglasses do not fit, or I’m not satisfied for other reasons?
Answer: Yes, there is a money-back-guarantee, if the merchandise is returned (in flawless condition) within a month of the purchase. (See point 5 of our terms and conditions)
7. How much time will the shipment of my sunglasses require?
Answer: We dispatch the merchandise within one workday after placing an order or receiving payment, respectively, with the German Post (DHL).
Within Europe, you will usually receive the merchandise within 5 workdays. Worldwide the merchandise is usually delivered within 5-7 workdays.
In exceptional cases, a delay in delivery may be caused by conditions such as severe weather, strikes, human error, customs, etc.
8. What are the shipping and handling costs?
Here you will find shipping costs sorted by country/continent. Within Europe the shipping cost is 9,90 Euro (incl. VAT) / 16.00 $. For worldwide shipping outside Europe it's 11,90 Euro (incl. VAT) / 19.00 $.
9. Is the merchandise insured when ordering from Vintage-Sunglasses.de?
Yes – up to 25 Euros. If you wish higher insurance, please contact us.
10. Why is the original packaging missing with some of the models?
Answer: Since we offer exclusively older originals (which are manufactured no longer), it is not possible to order further accessories. Our sunglasses are at least 15 years old and over time have been stored in several different locations.
So it is not unusual, that accessories (as cases, cleaning cloths, changeable lenses, certificates etc.) have been lost over time.
11. Will my sunglasses (or glasses) be delivered in the original case and are further accessories included?
Answer: The scope of delivery contains exactly the accessories which are displayed on the advertising photos and item descriptions, respectively. If there is no indication of a case in the item description, the glasses will come in a case from Vintage-Sunglasses.
12. Does Vintage-Sunglasses.de deliver world-wide?
Answer: Yes, we deliver world-wide. Our partners are the German Post (DHL) and in some special cases FEDEX. Every shipment is registered and it’s course can be followed online, anytime.
13. Is overnight delivery possible?
Answer: Yes, within Europe with FEDEX. But please consider, that this service costs an additional 50 Euros. Global shipment within 48 hours is possible with FEDEX. This service costs between 70 and 110 Euros extra, depending on where the merchandise is to be sent.
14. Why do the absolute dollar prices fluctuate sometimes at Vintage-Sunglasses.de?
Answer: Vintage-Sunglasses.de is a European company and trades in the Euro currency. For our American customers, prices are also displayed in US-dollars. Since the US-dollar is linked to the Euro, our dollar prices vary, according to global currency fluctuations.
15. Is there a store, where the eyewear may be tried on?
Answer: Yes, we have a store in the Eberswalder Strasse 34 in Berlin, Prenzlauer Berg.
A limited selection of our assortment is exhibited there and can be tried on to your convenience.
16. Is it possible for Vintage-Sunglasses.de to obtain certain vintage models for me?
Answer: Please send your inquiry to info@vintage-sunglasses.de and we will try to obtain the desired sunglasses model for you. Through our global network chances are good, that we will be successful in finding them for you. Still, we cannot make any promises, since we also rely on availability and a little luck in this matter - considering the fact that the production of our sunglasses has ceased a long time ago.
17. What is the best method of payment for my sunglasses?
Answer: We offer several methods of payment: Credit Card, PayPal, money transfer and Western Union. Details and modus operandi may be found under Payment methods.
18. I saw some cool sunglasses on the website the other day. Now they’re gone! Is the model still available?
Answer: Sorry, but no. Our sunglasses are mostly rare and unique items. The indicated amount listed at our website, equals the available stock. It is not unusual, that a sold item becomes no longer available. But please write to us anyway: There is always a chance to still get hold of a certain model
19. I have further questions!
Answer: Further questions will be answered under info@vintage-sunglasses.de or by phone 0049 (0)30/89543747.
